FAQ

Orders & payment

How can I pay? You can pay by credit or debit card, PayPal, cash on delivery (UAE only), or in instalments with Tabby or Tamara at checkout.

Can I pay in instalments? Yes. Choose Tabby or Tamara at checkout to split your payment into instalments. The plan and any fees are shown by Tabby or Tamara before you confirm.

Is cash on delivery available? Yes, for orders delivered within the United Arab Emirates. Please make sure someone is available to receive and pay for the order.

Can I change or cancel my order? Contact us as soon as possible on WhatsApp or by email. If your order has not been dispatched yet, we will do our best to change or cancel it.

Shipping & delivery

Where do you deliver? Across the United Arab Emirates, to the GCC (Saudi Arabia, Oman, Bahrain, Kuwait and Qatar) and to selected international destinations shown at checkout.

How much does delivery cost?

UAE: free delivery on orders of AED 100 or more; AED 25 delivery on orders under AED 100.
GCC countries: calculated at checkout
International: calculated at checkout based on parcel weight

The final shipping cost is always shown at checkout before you pay.

How long does delivery take? All orders ship within 48 hours. UAE: free delivery on orders of AED 100 or more; AED 25 delivery on orders under AED 100. For full delivery details, see our Shipping Policy.

Will I get tracking? Yes. We confirm your order by WhatsApp or email and share tracking details once it ships.

Do I pay customs duties? For orders shipped outside the UAE, the destination country may charge customs duties or taxes on delivery. These are paid by the customer and are not included in our shipping fees.

Returns & refunds

Can I return an item? Yes. You can request a return within 15 days of delivery. Items must be unused, unworn, unwashed, with tags attached and in their original packaging, with proof of purchase. Contact us first to get a return authorisation; items sent back without one cannot be accepted.

Which items can't be returned? For hygiene and safety reasons, pillows, head shaping pillows, baby food makers, breast pumps, feeding accessories and personal care items such as shavers can't be returned once opened; unopened, they can be returned within 15 days. Custom or personalised products, gift cards and items damaged through misuse are not returnable. Unused baby furniture, such as beds and high chairs, can be returned in its original packaging within 15 days of delivery.

What if my item arrives damaged or wrong? Check your order on arrival and contact us straight away with your order number and photos, so we can put it right.

How long do refunds take? Once we receive and inspect your return, we confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank may need extra time to post it.

Full details: Shipping Policy and Refund Policy.

Products

Are your products as described? Yes. We source directly from manufacturers, and each product page lists the model, specifications and what's in the box.

Do you restock sold-out items? It depends on the product. Message us on WhatsApp to ask about a specific item.